Changes & Returns
Order Changes & Returns
Changes and cancellations can be made up to fourteen (14) days before your requested delivery date. Cancellation requests within 14 days but greater than 7 days will be processed for a non-expiring credit (less cancelation fee) on a future purchase. Cancellations and refunds cannot be made within 7 days of your requested delivery date. Once a delivery date change has been requested the order cannot be cancelled or refunded. Non-perishable products may be delivered before the requested delivery date and cannot be changed or cancelled once in transit. Address and contact information can be changed up to 24 hours prior to shipment. There is no additional charge for order changes. Cancellations are subject to a 10% (ten percent) restocking fee. To request a change to or cancellation of your order contact Blooms Customer Service.
BloomsByTheBox.com Return & Refund Policy
BloomsByTheBox.com buys the finest flowers from around the world and our goal is to deliver the freshest and highest quality cut flowers to our customers at the lowest prices. All orders are inspected for quality and custom-packed for express shipping with cool packs when conditions require.
Our goal is to provide our customers with the best service from the moment you enter our web site until your flowers are on display. Some factors, however, are beyond our control and may affect the order process, delivery, and condition of your flowers. If you are not satisfied with the condition of any items received, contact BloomsByTheBox within 24 hours of receipt and provide clear photographic images of the product(s) in question, evidencing all affected stems via email to service@BloomsByTheBox.com. BloomsByTheBox will provide flower care instructions, offer replacement products, or issue a refund for photographed items at its discretion. BloomsByTheBox may require a return of the product before any refund is issued.
Flowers are highly perishable and time-sensitive products. BloomsByTheBox is not responsible for damages resulting from customer absence, deliveries left in inclement weather, products left in the packaging or improperly handled by the customer, or loss or delivery delays during transit. All re-shipment or refund requests must be made within 24 hours of receipt of your order. BloomsByTheBox does not guarantee delivery date or time.
All requests for refunds or re-shipments must be made within 24 hours of receipt of your order, and must include photos of all product(s) for which the request is being made.
Product Substitutions
Given the nature of the fresh-cut flower supply chain, Blooms By The Box may need to make product substitutions on your order. These may include changes to flower types, sizes, and colors. This may not occur until the day before your delivery date. For major changes we will make every effort to contact you via phone and email to discuss your options, so please be available if possible. For minor changes, or if we cannot contact you in time, our flower experts will make every effort to make substitutions compatible with your order selections. Any reduction of value will be credited back to your payment method.